Empower Customers and Agents to Self-Serve with Yext Support Answers

Answer support questions before they become support tickets. Streamline the resolution process with Yext's modern, AI-powered customer support solutions.

AI Search for Zendesk

Add a world-class search experience to your help center and agent workspace, seamlessly integrated with the Zendesk suite.

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AI Search for Salesforce Service Cloud

Add AI search to your Salesforce-powered help site, agent console, and case form to interpret intent and deliver relevant answers.

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Help Site Search

Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more

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Case Form Deflection

Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.

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Agent Desktop Search

Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.

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SEO for Help Center

Answer your customers' questions before they even reach your help site by improving your ranking and presence in search.

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In-App Support

A "digital concierge" for your web, mobile, and desktop apps that expands into a Yext search experience when clicked.

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Knowledge Base

A graph-based "one-stop shop" for all the information your support teams need.

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Community Search

Search through your web community's posts and surface answers that come directly from your own users.

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Developer Doc Search

Provide advanced self-service with a search solution that can make sense of in-depth technical articles.

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Increase in NPS for Samsung


Of self-service questions handled by Support Answers

The Answers Platform

Explore the integrations and platform features behind Yext Support Answers that help you deliver cutting-edge search experiences.

App Directory Integrations

Use Yext's pre-built integrations with all the business tools and services you trust to enable search for your help articles and more.

AI Search for Zendesk
Yext AI Search for Salesforce Service Cloud
ServiceNow Help Article Connector

Unlike legacy site search, which just returns links to webpages, Yext gives direct, actionable answers to your customers' questions. The Yext Knowledge Graph stores and maps the relationships between your help articles, guides, FAQs, tutorials, product manuals, and other data sources, and brings it all together into a single, unified search experience. With Yext, you can manage your data at scale while your customers and agents troubleshoot on their own.

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Knowledge Graph

Our Extractive QA algorithm searches unstructured data - such as help articles, product manuals, blog posts, and more - to return direct answers in the form of featured snippets.

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Document Search

A new framework that makes it easy to add data to your Knowledge Graph from a variety of sources including a web crawler. Building your own Knowledge Graph just became easier than ever.

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Data Connectors

Understand exactly what questions your customers are asking along with the specific results they receive, so you can better understand how to improve their experience.

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Advanced Analytics

Create a customized look and feel for your search experience, while still using Yext's powerful Answers algorithms.

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Custom Answers Frontend Options

Support Answers Resources

Support Answers Customers