Empower Customers and Agents to Self-Serve with Yext Support Answers
Answer support questions before they become support tickets. Streamline the resolution process with Yext's modern, AI-powered customer support solutions.
Simplify self-service with a world-class search experience
AI Search for Zendesk
Add a world-class search experience to your help center and agent workspace, seamlessly integrated with the Zendesk suite.Learn More
AI Search for Salesforce Service Cloud
Add AI search to your Salesforce-powered help site, agent console, and case form to interpret intent and deliver relevant answers.Learn More
Help Site Search
Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and moreLearn More
Case Form Deflection
Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.Learn More
Agent Desktop Search
Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.Learn More
SEO for Help Center
Answer your customers' questions before they even reach your help site by improving your ranking and presence in search.Learn More
A "digital concierge" for your web, mobile, and desktop apps that expands into a Yext search experience when clicked.Learn More
A graph-based "one-stop shop" for all the information your support teams need.Learn More
Search through your web community's posts and surface answers that come directly from your own users.Learn More
Developer Doc Search
Provide advanced self-service with a search solution that can make sense of in-depth technical articles.Learn More
Increase in NPS for Samsung
Of self-service questions handled by Support Answers
Explore the integrations and platform features behind Yext Support Answers that help you deliver cutting-edge search experiences.
Unlike legacy site search, which just returns links to webpages, Yext gives direct, actionable answers to your customers' questions. The Yext Knowledge Graph stores and maps the relationships between your help articles, guides, FAQs, tutorials, product manuals, and other data sources, and brings it all together into a single, unified search experience. With Yext, you can manage your data at scale while your customers and agents troubleshoot on their own.
Our Extractive QA algorithm searches unstructured data - such as help articles, product manuals, blog posts, and more - to return direct answers in the form of featured snippets.
A new framework that makes it easy to add data to your Knowledge Graph from a variety of sources including a web crawler. Building your own Knowledge Graph just became easier than ever.
Understand exactly what questions your customers are asking along with the specific results they receive, so you can better understand how to improve their experience.